Didn't got the mail

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123cynthia
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Joined: Wed Jun 06, 2018 5:53 pm

Didn't got the mail

Post by 123cynthia » Sat Oct 13, 2018 8:08 am

It was my birthday on 11th of oct and I've not received the birthday mail (mail for the shiny poke) till yet .can I know the reason why is it so ?
Cynthia

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Hukora
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Joined: Sun Jan 25, 2015 12:45 am

Re: Didn't got the mail

Post by Hukora » Sat Oct 13, 2018 4:09 pm

Unfortunately we've found that some email providers have been blocking the emails from the game since the email provider sees the game email as spam (so the email won't even make it into your inbox or spam box). If this is the case, unfortunately there is nothing we can do since this is a problem on the end of your email provider.

123cynthia
Trainer
Trainer
Posts: 24
Joined: Wed Jun 06, 2018 5:53 pm

Re: Didn't got the mail

Post by 123cynthia » Sun Oct 14, 2018 10:35 am

Oh k thanks
Cynthia

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