I do birthday on the 6th of December. the date passed, I checked if there was an e-mail and soon they told me that they needed 365 days of account to receive, well ... that day is today and I still have not received the e-mail.
I'm waiting for some solution.
I am sending the images from my profile to show the email, the anniversary date and the account days.
I always look in the email: main box, spam box and elettronic trash