stanceworks says he sold me 10$FD but I still have 4 token

#1
Hi I'm josue_396 and wanted to buy $10 from stanceworks but I still have 4 token. https://prntscr.com/gwkiiy
When I refresh the page "Home" a message appears https://prntscr.com/gwkduo
I checked my mail and I didn't get any messages from pokemon:
https://prntscr.com/gwkhd3
https://prntscr.com/gwkhgp
https://prntscr.com/gwkhji
https://prntscr.com/gwkhly
https://prntscr.com/gwkhp8
https://prntscr.com/gwkhsi
Need help pls
I changed my password about a month ago, I don't know if that affect.
https://prntscr.com/gwkjut

Re: stanceworks says he sold me 10$FD but I still have 4 token

#3
If the donation wasn't received on your end it's the person who donated who would need to resolve the issue. The "payments against unverified accounts" usually means that the email attached to the Paypal account wasn't verified by the game so the transaction is put on hold until it is.

Since stanceworks is the one who did the transaction he/she can email Jazzy at donations@monstermmo.com and request assistance with the transaction, or check the email tied to the donation method and look for a verification email to verify the email account.
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